Career Profile
Chief Information Officer for Rise Capital Investments a Capital Investment Firm. I set up and maintained the infrastructure and systems for the Real Estate startup company. As a DevOps Administrator for Collective Medical, a Point Click Care Subsidiary, my primary role is as a Continuous Implementation Continuous Deployment (CI/CD) Automation Engineer. Before Collective Medical, I worked as a Sr. IT Admin/DevOps engineer for the startup Anaconda Inc. and was responsible for diverse operations such as INFOSEC, Cloud services, Infrastructure and planning, product and company documentation, customer support, product testing, graphics design, and general employee and customer support.
Experience
Accomplishments
- Setup Marketing Automation and Drip Campaigns
- Setup and Maintenance of CRM at Go High Level
- Established Company Software Platforms
- Established and Manage Investment Portals
- Designed Automation systems for follow-up and nurturing for clients
- Resolve any customer or partner issues
- Find new investors
- Asset Management of Fund Assets (RV Parks, Equity Properties, etc.)
Primary Responsibilities
- Establish and maintain software, systems, and automation, make sales calls, customer support, and generally solve any problems in any department for a growing Real Estate Investment Company and Fund.
Tech Skills
- Software: Go High Level, Google Suites, Avestor, Stessa, Parkwith.us, Cloudflare, ChatGPT, LinkedIn, Descript, Youtube, Spotify, Rumble, Streamyard, Davinci Resolve
Accomplishments
- Create and monitor CI/CD Pipelines using Atlassian Stack tools (Bitbucket, Bamboo, Jira, Confluence)
- Developed and deployed Kubernetes environments, applications, and monitoring
- Implemented, managed, and maintained HITrust networks and applications
- Created puppet configs for automating Splunk cluster deployments across multiple data centers
- Deployed Prometheus/Grafana monitoring systems for development and production environments
- Developed and stood up a demo environment in Kubernetes
- Created Bash scripts to automate the deployment of applications to the air-gapped production environment, which includes notifications to MSTeams/Slack for each stage of the deployment
- Step Canary deployments as part of the production deployment to allow for stability validation prior to going live
- Wrote the majority of the system documentation including systems overviews, CI/CD process flows, best practices, and systems creation
- Migrated servers from Ubuntu 18 to 20, which included a complete rebuild of some servers due to software incompatibilities while maintaining HA
- Created team alerting and after hours paging rules for 24-hour monitoring of critical systems
- Worked with the IT team to stand up physical hardware for critical servers
Primary Responsibilities
- Establish and maintain CI/CD pipeline automation, monitoring, alerting, and smoothly deploy services into production environments
Tech Skills
- Software: Bitbucket, GitLab, Bamboo, Jira, Confluence, Kubernetes, Splunk, Prometheus, Grafana, Docker, HAProxy, Nagios, Terraform, Ansible, Rook/Ceph, Puppet, Nginx, Apache, LDAP, VMWare, macOS, CentOS, Debian, Kafka, RabbitMQ, MySQL
- Languages: Bash, JavaScript, Python, SQL, YAML
Accomplishments
- Employee Number 9 and helped grow to over 150
- Devised and maintained complex software development and business operations' infrastructure
- Forged development, test, acceptance, production, both on-premises and AWS cloud-based environments
- Organized internal business operations for accounting, HR, marketing, sales, and customer support
- Established tools and services to enable worldwide collaboration with remote development teams
- Conceived and maintained CI/CD environments of 100+ servers running: Redhat, Debian, Windows, and OSX systems using Salt, Puppet and Ansible
- Designed automated server deployments achieving a savings in time and money for the company
- Developed and standardized software test harness to improve product quality and eliminate manual development activities to increase developer production time
- Created, established, standardized company policies and procedures for business workflow to improve efficiency and accountability
- Instituted technical documentation and enacted standard operating procedures for the software products
- Developed and implemented IT departmental specialization structure
- Functioned as IT department manager reporting to Director of IT
Tech Skills
- Online Service: AWS, Azure, DigitalOcean, DockerHub, Circle CI, TravisCI, Appveyor
- Software: VMWare, Hypervisor, Windows, OS X, Linux, VirtualBox, Docker, Vagrant, Puppet, Salt, Ansible, Django, OpenStack, Network IOS, Cisco KVM, JAMF, Windows Server, Jenkins, Django, Wordpress, Crashplan, Duo, Cisco AMP and Firesight, ELK Stack, Nginx, Apache, LDAP
- Hardware: Cisco, Dell, HP, Apple, PC
- Languages: Unix, Python, HTML, CSS, some PHP, C, SQL
- Managed and Maintained Enthought's network IT infrastructure.
- Setup and managed LDAP database, desktop support for the Austin office
- Assisted in conference and event preparations, audiovisual and graphic design projects, software testing and documentation
- Hardware and software systems analyst providing service for semiconductor manufacturing equipment in a clean-room environment, requiring outstanding troubleshooting and problem-solving ability
- Acted as the first line of communication with clients representing the company with excellent interpersonal customer service skills
- Worked with a support team of customers, managers, and other technicians, especially on complicated projects, yet functioned autonomously requiring high organizational skills and a self-motivated attitude
Skills & Proficiency
Google Suite
Asana
Linux, OS X, & Windows
Slack
Customer Relations
Marketing Automation
Curriculum Vitae (CV)
Chief Information Officer - Rise Capital Investments 2022 - Current
- Role: Establish Initial Business Systems and Software. Develop and Maintain Website and Related Systems. Setup and Maintain Employee and Customer Databases and Access. Education Customers on Investment Platforms. Analyze and Recommend Investment Opportunities. Find and Convert New Customers. Resolve any IT related Issues Encountered by Employees and Customers.
- Skills: Go High Level CRM, Google Suite, Cloudflare, Slack, Asana Management, Infrastructure planning and deployment, Customer support/service, Sales, Investing, Opportunity Analysis, Human Resources, Conflict Management, Mentoring
- Summary: As a Chief Information Offices with Rise Capital Investments I am responsible for Developing and implement the organization's overall IT strategy aligned with business goals. Identify and evaluate new technologies to improve operations and gain competitive advantage. Provide guidance on efficient utilization of technology resources. Collaborate with other executives to determine how IT can support business objectives. Oversee the entire technology infrastructure including hardware, software, networks, and data centers. Ensure systems are reliable, secure, scalable, and compliant with regulations. Manage IT projects and implement new systems. Approve technology purchases and establish vendor partnerships. Develop and manage the IT budget. Evaluate IT investments and optimize return on investment. Communicate IT strategy and value to non-technical stakeholders. Liaise between IT and other departments to align technology with business needs. Work closely with other C-level executives. Plan for long-term IT needs and develop strategies to meet them. Lead digital transformation initiatives. By effectively managing these responsibilities, I play a critical role in driving an organization's growth and success through strategic use of technology.
- Contribution: I develop automation for the customer experience and work closely with the sales and marketing teams to automation flows for the customer campaigns. I write articles to various social platforms and create and edit media for distribution to those same platforms. I am a jack of all trades providing excellence in all areas of the business and fill positions and needs as required for company growth.
DevOps Administrator Point Click Care / Collective Medical 2018 - 2022
- Role: DevOps Administrator and Continuous Integration Continuous Deployment Automation Implementation, Automation Security, Developer Operations Support, System Monitoring and Alerting Automation
- Skills: Kubernetes, Linux, Bash Scripting, Basic Python, SQL, and Java Programming, Project Management, LDAP, Puppet, Ansible, Terraform, VMWare, Bamboo, Bitbucket, Jira, Confluence, Azure, Infrastructure planning and deployment, PHI Security, HITrust, Splunk, Prometheus, Grafana, Nagios, Consensus, Zookeeper, Kafka, RabbitMQ, Rook/Ceph
- Summary: As a DevOps engineer at Collective Medical I am responsible for Developing, Creating, Monitoring, and Maintaining various CI/CD pipelines for application development to production deployment. It is my job to support the needs of our software development teams and ensure a seamlessly automated process to develop and deploy their applications and changes to our customers efficiently. As we developed the automation, we were able to reduce the development to release timeline from 30-90 days down to weekly for our main product and hourly for our auxiliary services. Often times less than 5 minutes for the majority of our services. The monitoring systems and on-call schedule we developed ensures 24 hour coverage and rapid team response for any issues that may arise. Our quick deployment pipeline ensures the issues get resolved within minutes.
- Contribution: I developed automation to deploy a Splunk cluster environment across multiple data-centers and regions. I wrote the majority of the documentation on policy and procedure for our team as well as detailed the overall system overviews and release processes. I wrote our scripts to automate the air-gap release process for production releases. I migrated our Bitbucket/bamboo projects to GitLab. I write build and deployment templates for bamboo project and plan creation. I upgraded live servers and maintained high availability during production OS migrations.
Sr. IT Administrator Continuum Analytics Inc / Anaconda Inc 2012-2017
- Role: IT Administration and Implementation, Business Security, Customer Support, Cloud Deployment and Management, Conference and Event Preparation, Database Management, Business IT Planning, Build and Test System Design and Construction, Website Administrator, Employee and Customer Information Management, Cloud Management, DevOps, JAMF, Device management, Business Network Admin
- Skills: Team Management, Windows, Linux, and OSX, Bash Scripting, Basic Python and Programming, Project Management, Network Administration, LDAP, WordPress, PHP, HTML, Joomla, Django, Salt, Puppet, Ansible, JAMF, VMWare, Hypervisor, Jenkins, AWS, Azure, GCE, Numerous Other Cloud Services, Infrastructure planning and deployment, INFOSEC, Cisco AMP and Firesight, ELK Stack
- Summary: I recently worked for the startup Anaconda Inc as a Sr. Systems/DevOps Engineer and was one of the first 10 employees to join the company, which has now expanded to over 160. Initially, I was responsible for INFOSEC, Cloud services, Infrastructure and planning, as well as product and business documentation, customer support, product testing, graphics design, and general employee and customer support. As the company increased in size I was instrumental in organize various departments to offload the various projects and am now primarily focused on Business IT, information security, and Cloud Services.
- Contribution: I established the initial IT infrastructure for the small business needs and nurtured it into a mature corporate IT Environment. Pioneered the Documentation, QA/Testing, Customer Support, Website, and IT departments. Implemented JAMF owr device management system. Managed and allocated Cisco Phone PBX systems. Acted as manager for our IT team and worked with our DevOps teams on various CI/CD cloud projects.
IT, Testing Enthought Inc 2010-2012
- Role: Contracting for Software Testing, IT Administration and Implementation, Customer Support, Office Space Relocation, Event Preparation, Database Management, Business IT Planning, Build and Test System Design and Construction, Website Administrator, Employee Information Management,
- Skills: Windows, Linux, and OSX Support, Basic Python and Bash Script Programming, Project management, Network Administration, LDAP, WordPress, PHP, HTML, Joomla
- Summary: Software testing and reporting was my primary function which transitioned into IT Administrator when the former IT Administration left the company. Utilized to fill in as needed on various low priority projects.
- Contribution: Created a multi OS test system for all possible OS configurations. Setup local DNS database software usage statistics. Implemented Temperature and Drive Space Monitoring Scripts for Critical Server Systems. Implemented procedures for moving off-site sensitive and volatile data to prevent crucial data loss. Implementing Redundant systems to prevent loss of high demand services.
Customer Support Engineer KLA-Tencor 2000-2012
- Role: Technical Lead for Customer Service and Support
- Skills: Project Management, Escalations Coordinator, Technical and Creative Problem-Solving, Customer Relations, Time Management, Writing Technical Documentation and Procedures, Supporting and Training other Technicians
- Summary: Front line Service and Support for a variety of High-end Semiconductor Measurement Equipment. I covered all Semiconductor Manufacturing Facilities primarily in Austin TX and global customer sites.
- Contribution: High efficiency at maintaining uptime. Created and Maintained Department Website. Created procedures and documentation for responsible equipment set. Taught a training course to other CSEs for my primary equipment set. Trained customers to use system software and complete preventative maintenance tasks. Received Customer Satisfaction Award for 2011.