Career Profile
Accomplished Technology Executive and Project Management Leader with deep expertise spanning CIO-level strategy, enterprise DevOps, and specialized operations consulting. Currently serving as Chief Information Officer (Operating Partner) for Retoro Capital Investments, leading cross-functional technology initiatives including resilient tech stacks, CRM automation, and investor portals. Proven track record managing complex projects that scaled startup infrastructure from early stage to mature enterprise (Anaconda employee #9 to 150+) and modernized healthcare CI/CD delivery at Collective Medical / PointClickCare. Active practitioner in generative AI workflows (Gemini, Claude, ChatGPT, Grok) for code architecture, vibe coding, analysis, and process automation. Most recently completed specialized technical operations and network hardening consulting for Delta-V Energetics.
Experience
Accomplishments
- Recertified 40 production batches of nitrocellulose by conducting rigorous analytical laboratory testing (titration, viscosity, and solubility) under strict safety and compliance protocols.
- Architected, wired, and hardened site-wide network infrastructure; deployed high-definition IP surveillance cameras and physical security systems across the testing facility.
- Collaborated with a cross-functional engineering team to develop, fabricate, and commission custom manufacturing processes and specialized equipment.
Primary Responsibilities
- Direct chemical quality assurance and site network/surveillance infrastructure under strict safety protocols, collaborating on manufacturing processes and specialized equipment deployment.
Tech Skills
- Skills: Network Hardening, Low-Voltage Data/Electrical Wiring, Chemical Quality Control (Titration, Viscosity), Process Engineering, IP Surveillance
Accomplishments
- Maintained a 100% incident-free safety record operating 45-foot commercial motorcoaches over mountain terrain, wet highways, and dense city traffic.
- Conducted comprehensive daily pre- and post-trip DOT safety and mechanical inspections.
- Delivered high-engagement, dynamic educational presentations on Alaskan history, ecology, and cultural heritage to thousands of cruise passengers.
- Demonstrated outstanding customer advocacy and conflict resolution, ensuring an enriching and seamless guest experience.
Primary Responsibilities
- Safely transport cruise passengers throughout Juneau and the surrounding region while providing engaging and informative tour commentary.
Tech Skills
- Licenses: Commercial Driver License (CDL Class B) with Passenger and Air Brakes Endorsements
Accomplishments
- Directed technology strategy and infrastructure supporting a real estate investment firm managing $125M+ in assets under management (AUM).
- Architected and deployed entire software ecosystem, investor onboarding portals, and automated CRM pipelines on GoHighLevel.
- Integrated cutting-edge AI and LLM workflows (Gemini, Claude, ChatGPT, Grok) into marketing, financial analysis, document workflows, and content pipelines.
- Engineered automated multi-touch drip campaigns and client nurture systems, accelerating investor conversion and relationship management.
- Supervised technology operations, cybersecurity protocols, and asset management systems for fund holdings (RV parks, equity properties).
Primary Responsibilities
- Drive overall IT strategy, software architecture, marketing automation, executive decision-making, and technology operations across all company divisions and investment funds.
Tech Skills
- AI & LLMs: Gemini, Claude, ChatGPT, Grok (Prompt Architecture, Vibe Coding, Document Intelligence, Automation)
- Software: Go High Level, Google Workspace, Avestor, Stessa, Parkwith.us, Cloudflare, LinkedIn, Descript, DaVinci Resolve
Accomplishments
- Accelerated software delivery by over 80%, compressing release cycles from 30–90 days down to weekly and hourly automated deployments.
- Architected and managed production Kubernetes clusters, microservices, and automated CI/CD pipelines using Atlassian Stack (Bitbucket, Bamboo, Jira) and GitLab.
- Engineered and maintained HITRUST-certified, PHI-secure infrastructure across multi-region cloud and on-premises environments.
- Automated air-gapped production deployment pipelines using Bash and Python scripts with integrated Slack/Teams notification hooks.
- Implemented canary step deployments to validate stability and eliminate production downtime during live rollouts.
- Automated multi-datacenter Splunk cluster deployments using Puppet; built Prometheus and Grafana monitoring stacks with 24/7 on-call alerting.
- Orchestrated zero-downtime server migrations (Ubuntu 18 to 20) while preserving High Availability across critical healthcare services.
Primary Responsibilities
- Lead CI/CD pipeline automation, infrastructure reliability, HITRUST security compliance, and zero-downtime deployment orchestration.
Tech Skills
- Software: Kubernetes, Docker, Splunk, Prometheus, Grafana, Terraform, Ansible, Puppet, HAProxy, Nagios, Rook/Ceph, GitLab, Bitbucket, Bamboo, LDAP, VMWare
- Languages: Bash, Python, JavaScript, SQL, YAML
Accomplishments
- Employee Number 9 and helped grow to over 150
- Devised and maintained complex software development and business operations' infrastructure
- Forged development, test, acceptance, production, both on-premises and AWS cloud-based environments
- Organized internal business operations for accounting, HR, marketing, sales, and customer support
- Established tools and services to enable worldwide collaboration with remote development teams
- Conceived and maintained CI/CD environments of 100+ servers running: Redhat, Debian, Windows, and OSX systems using Salt, Puppet and Ansible
- Designed automated server deployments achieving a savings in time and money for the company
- Developed and standardized software test harness to improve product quality and eliminate manual development activities to increase developer production time
- Created, established, standardized company policies and procedures for business workflow to improve efficiency and accountability
- Instituted technical documentation and enacted standard operating procedures for software products and supported nonprofit NumFOCUS operations.
- Developed and implemented IT departmental specialization structure
- Functioned as IT department manager reporting to Director of IT
Tech Skills
- Online Service: AWS, Azure, DigitalOcean, DockerHub, Circle CI, TravisCI, Appveyor
- Software: VMWare, Hypervisor, Windows, OS X, Linux, VirtualBox, Docker, Vagrant, Puppet, Salt, Ansible, Django, OpenStack, Network IOS, Cisco KVM, JAMF, Windows Server, Jenkins, Django, Wordpress, Crashplan, Duo, Cisco AMP and Firesight, ELK Stack, Nginx, Apache, LDAP
- Hardware: Cisco, Dell, HP, Apple, PC
- Languages: Unix, Python, HTML, CSS, some PHP, C, SQL
- Managed and scaled office IT infrastructure, LDAP directory services, and desktop support systems.
- Architected multi-OS automated software test harness to validate compatibility across Linux, Windows, and macOS releases.
- Implemented automated server temperature and storage monitoring scripts to ensure high availability of core network services.
- Hardware and software systems analyst providing service for semiconductor manufacturing equipment in a clean-room environment, requiring outstanding troubleshooting and problem-solving ability
- Acted as the first line of communication with clients representing the company with excellent interpersonal customer service skills
- Worked with a support team of customers, managers, and other technicians, especially on complicated projects, yet functioned autonomously requiring high organizational skills and a self-motivated attitude
Skills & Proficiency
Generative AI & LLMs (Gemini, Claude, ChatGPT, Grok)
AI Workflows, Automation & Vibe Coding
Google Suite
Asana
Linux, OS X, & Windows
Slack
Customer Relations
Marketing Automation
Curriculum Vitae (CV)
Technical Operations & Engineering Consultant - Delta-V Energetics Apr 2026 - Aug 2026
- Role: Technical Operations & Engineering Consultant
- Skills: Network Hardening, Low-Voltage Data/Electrical Wiring, Chemical Quality Control (Titration, Viscosity), Process Engineering, IP Surveillance
- Summary: Served as a dual Chemical Quality Control and IT/Network Consultant at Delta-V Energetics, managing critical chemical verification tasks alongside IT infrastructure hardening. Recertified 40 batches of nitrocellulose using titration, viscosity, and solubility testing under strict safety standards. Concurrently designed and implemented a secured site-wide network architecture, ran low-voltage electrical and data wiring, and deployed IP surveillance cameras across the facility.
- Contribution: Collaborated with a cross-functional engineering team to develop, build, and deploy new manufacturing processes and specialized equipment, enhancing site safety and data security.
Tour Coach Driver (Professional Sabbatical) - Alaska Coach Tours Apr 2025 - Oct 2025
- Role: Commercial Coach Driver and Regional Tour Guide
- Skills: Commercial Motorcoach Operation (45-ft), DOT Safety Compliance, Public Speaking, Customer Relations, Crisis Management, CDL Class B with Passenger & Air Brake Endorsements
- Summary: During a professional sabbatical in Alaska, I served as a Commercial Tour Coach Driver responsible for the safe transit of cruise ship passengers across Juneau and the surrounding region. Delivered engaging, highly-rated educational lectures on Alaskan history, glaciology, local ecology, and Tlingit and Haida cultural heritage. Maintained high passenger satisfaction and an unblemished safety record across all operations.
- Contribution: Provided flawless, incident-free transportation and memorable educational experiences for thousands of international visitors, earning top customer feedback while maintaining strict DOT safety compliance.
Chief Information Officer (Operating Partner) - Retoro Capital Investments Jan 2023 - Aug 2026
- Role: Strategic Technology Leadership, System Architecture, AI Workflow Implementation, Investor Portal Deployment, Cybersecurity & Infrastructure Governance
- Skills: Generative AI & LLMs (Gemini, Claude, ChatGPT, Grok), Code Editing & Vibe Coding, Document Intelligence, AI Automation, Go High Level CRM, Google Workspace, Cloudflare, Asana, Infrastructure Planning, Executive Leadership, Deal Analysis, Investor Relations
- Summary: As Chief Information Officer and Operating Partner at Retoro Capital Investments, I establish and direct the organization's overarching technology roadmap, ensuring alignment between software systems and capital growth objectives across $125M+ in assets under management (AUM). I architect and maintain secure cloud infrastructure, investor onboarding portals, and automated CRM workflows that streamline fund operations and investor communications.
- Contribution: Engineered automated multi-channel nurture funnels that significantly enhanced investor acquisition and retention. Spearheaded internal AI adoption across analysis, content creation, and workflow automation, maximizing organizational efficiency.
DevOps Administrator Point Click Care / Collective Medical Jan 2018 - Nov 2022
- Role: DevOps Administrator and Continuous Integration Continuous Deployment Automation Implementation, Automation Security, Developer Operations Support, System Monitoring and Alerting Automation
- Skills: Kubernetes, Linux, Bash Scripting, Basic Python, SQL, and Java Programming, Project Management, LDAP, Puppet, Ansible, Terraform, VMWare, Bamboo, Bitbucket, Jira, Confluence, Azure, Infrastructure planning and deployment, PHI Security, HITrust, Splunk, Prometheus, Grafana, Nagios, Consensus, Zookeeper, Kafka, RabbitMQ, Rook/Ceph
- Summary: As a DevOps engineer at Collective Medical I am responsible for Developing, Creating, Monitoring, and Maintaining various CI/CD pipelines for application development to production deployment. It is my job to support the needs of our software development teams and ensure a seamlessly automated process to develop and deploy their applications and changes to our customers efficiently. As we developed the automation, we were able to reduce the development to release timeline from 30-90 days down to weekly for our main product and hourly for our auxiliary services. Often times less than 5 minutes for the majority of our services. The monitoring systems and on-call schedule we developed ensures 24 hour coverage and rapid team response for any issues that may arise. Our quick deployment pipeline ensures the issues get resolved within minutes.
- Contribution: I developed automation to deploy a Splunk cluster environment across multiple data-centers and regions. I wrote the majority of the documentation on policy and procedure for our team as well as detailed the overall system overviews and release processes. I wrote our scripts to automate the air-gap release process for production releases. I migrated our Bitbucket/bamboo projects to GitLab. I write build and deployment templates for bamboo project and plan creation. I upgraded live servers and maintained high availability during production OS migrations.
Sr. IT Administrator Continuum Analytics Inc / Anaconda Inc Aug 2012 - Dec 2017
- Role: IT Administration and Implementation, Business Security, Customer Support, Cloud Deployment and Management, Conference and Event Preparation, Database Management, Business IT Planning, Build and Test System Design and Construction, Website Administrator, Employee and Customer Information Management, Cloud Management, DevOps, JAMF, Device management, Business Network Admin
- Skills: Team Management, Windows, Linux, and OSX, Bash Scripting, Basic Python and Programming, Project Management, Network Administration, LDAP, WordPress, PHP, HTML, Joomla, Django, Salt, Puppet, Ansible, JAMF, VMWare, Hypervisor, Jenkins, AWS, Azure, GCE, Numerous Other Cloud Services, Infrastructure planning and deployment, INFOSEC, Cisco AMP and Firesight, ELK Stack
- Summary: I recently worked for the startup Anaconda Inc as a Sr. Systems/DevOps Engineer and was one of the first 10 employees to join the company, which has now expanded to over 160. Initially, I was responsible for INFOSEC, Cloud services, Infrastructure and planning, as well as product and business documentation, customer support, product testing, graphics design, and general employee and customer support. As the company increased in size I was instrumental in organizing various departments to offload the various projects and am now primarily focused on Business IT, information security, and Cloud Services.
- Contribution: I established the initial IT infrastructure for the small business needs and nurtured it into a mature corporate IT Environment. Pioneered the Documentation, QA/Testing, Customer Support, Website, and IT departments. Implemented JAMF, our device management system. Managed and allocated Cisco Phone PBX systems. Acted as manager for our IT team and worked with our DevOps teams on various CI/CD cloud projects.
IT & Testing - Enthought Inc Jan 2010 - Jul 2012
- Role: Contracting for Software Testing, IT Administration and Implementation, Customer Support, Office Space Relocation, Event Preparation, Database Management, Business IT Planning, Build and Test System Design and Construction, Website Administrator, Employee Information Management
- Skills: Windows, Linux, and OSX Support, Basic Python and Bash Script Programming, Project management, Network Administration, LDAP, WordPress, PHP, HTML, Joomla
- Summary: Software testing and reporting was my primary function which transitioned into IT Administrator when the former IT Administration left the company. Utilized to fill in as needed on various low priority projects.
- Contribution: Created a multi OS test system for all possible OS configurations. Setup local DNS database software usage statistics. Implemented Temperature and Drive Space Monitoring Scripts for Critical Server Systems. Implemented procedures for moving off-site sensitive and volatile data to prevent crucial data loss. Implementing Redundant systems to prevent loss of high demand services.
Customer Support Engineer KLA-Tencor Jan 2000 - Jan 2012
- Role: Technical Lead for Customer Service and Support
- Skills: Project Management, Escalations Coordinator, Technical and Creative Problem-Solving, Customer Relations, Time Management, Writing Technical Documentation and Procedures, Supporting and Training other Technicians
- Summary: Front line Service and Support for a variety of High-end Semiconductor Measurement Equipment. I covered all Semiconductor Manufacturing Facilities primarily in Austin TX and global customer sites.
- Contribution: High efficiency at maintaining uptime. Created and Maintained Department Website. Created procedures and documentation for responsible equipment set. Taught a training course to other CSEs for my primary equipment set. Trained customers to use system software and complete preventative maintenance tasks. Received Customer Satisfaction Award for 2011.