Troy Powell

Technical Operations & Engineering Consultant - Delta-V Energetics Apr 2026 - Aug 2026

• Role: Technical Operations & Engineering Consultant  

• Skills: Network Hardening, Low-Voltage Data/Electrical Wiring, Chemical Quality Control (Titration, Viscosity), Process Engineering, IP Surveillance  

• Summary: Served as both a chemical quality-control and IT/network consultant at Delta-V Energetics, managing critical chemical verification tasks alongside IT infrastructure hardening. Recertified 40 batches of nitrocellulose using titration, viscosity, and solubility testing under strict safety standards. Concurrently designed and implemented a secure site-wide network architecture, performed low-voltage electrical and data wiring, and deployed IP surveillance cameras across the facility.  

• Contribution: Collaborated with a cross-functional engineering team to develop, build, and deploy new manufacturing processes and specialized equipment, enhancing site safety and data security.  

Tour Coach Driver (Professional Sabbatical) - Alaska Coach Tours Apr 2025 - Oct 2025

• Role: Commercial Coach Driver and Regional Tour Guide  

• Skills: Commercial Motorcoach Operation (45-ft), DOT Safety Compliance, Public Speaking, Customer Relations, Crisis Management, CDL Class B with Passenger & Air Brake Endorsements  

• Summary: During a professional sabbatical in Alaska, I served as a commercial tour coach driver responsible for the safe transport of cruise ship passengers throughout Juneau and the surrounding region. I delivered engaging, highly rated educational lectures on Alaskan history, glaciology, local ecology, and Tlingit and Haida cultural heritage. I maintained high passenger satisfaction and an unblemished safety record throughout the assignment.  

• Contribution: Provided flawless, incident-free transportation and memorable educational experiences for thousands of international visitors, earning top customer feedback while maintaining strict DOT safety compliance.  

Chief Information Officer (Operating Partner) - Retoro Capital Investments Jan 2023 - Aug 2026

• Role: Strategic Technology Leadership, System Architecture, AI Workflow Implementation, Investor Portal Deployment, Cybersecurity & Infrastructure Governance  

• Skills: Generative AI & LLMs (Gemini, Claude, ChatGPT, Grok), Code Editing & Vibe Coding, Document Intelligence, AI Automation, Go High Level CRM, Google Workspace, Cloudflare, Asana, Infrastructure Planning, Executive Leadership, Deal Analysis, Investor Relations  

• Summary: As Chief Information Officer and Operating Partner at Retoro Capital Investments, I establish and direct the organization's overarching technology roadmap, ensuring alignment between software systems and capital growth objectives across $125M+ in assets under management (AUM). I architect and maintain secure cloud infrastructure, investor onboarding portals, and automated CRM workflows that streamline fund operations and investor communications.  

• Contribution: Engineered automated multi-channel nurture funnels that significantly enhanced investor acquisition and retention. Spearheaded internal AI adoption across analysis, content creation, and workflow automation, maximizing organizational efficiency.  

DevOps Administrator Point Click Care / Collective Medical Jan 2018 - Nov 2022

• Role: DevOps administration; continuous integration and continuous deployment automation; automation security; developer operations support; and system monitoring and alerting automation  

• Skills: Kubernetes, Linux, Bash scripting, basic Python, SQL and Java programming, project management, LDAP, Puppet, Ansible, Terraform, VMware, Bamboo, Bitbucket, Jira, Confluence, Azure, infrastructure planning and deployment, PHI security, HITRUST, Splunk, Prometheus, Grafana, Nagios, Consul, ZooKeeper, Kafka, RabbitMQ, Rook/Ceph  

• Summary: As a DevOps engineer at Collective Medical, I was responsible for developing, creating, monitoring, and maintaining CI/CD pipelines from application development through production deployment. I supported the needs of our software development teams and ensured a seamless, automated process for developing and efficiently deploying applications and changes to customers. By developing this automation, we reduced the development-to-release timeline from 30 to 90 days to weekly releases for our main product and hourly releases for our auxiliary services, with most services deploying in less than five minutes. The monitoring systems and on-call schedule we developed ensured 24-hour coverage and rapid team response to issues. Our deployment pipeline enabled issues to be resolved within minutes.  

• Contribution: I developed automation to deploy a Splunk cluster environment across multiple data centers and regions. I wrote the majority of our team's policies and procedures and documented the overall system architecture and release processes. I wrote scripts to automate the air-gapped release process for production releases. I migrated our Bitbucket and Bamboo projects to GitLab. I wrote build and deployment templates for Bamboo project and plan creation. I upgraded live servers and maintained high availability during production OS migrations.  

Sr. IT Administrator Continuum Analytics Inc / Anaconda Inc Aug 2012 - Dec 2017

• Role: IT Administration and Implementation, Business Security, Customer Support, Cloud Deployment and Management, Conference and Event Preparation, Database Management, Business IT Planning, Build and Test System Design and Construction, Website Administrator, Employee and Customer Information Management, Cloud Management, DevOps, JAMF, Device management, Business Network Admin  

• Skills: Team management, Windows, Linux, and OS X, Bash scripting, basic Python and programming, project management, network administration, LDAP, WordPress, PHP, HTML, Joomla, Django, Salt, Puppet, Ansible, JAMF, VMware, hypervisors, Jenkins, AWS, Azure, GCE, numerous other cloud services, infrastructure planning and deployment, INFOSEC, Cisco AMP and FireSIGHT, ELK Stack  

• Summary: I worked for the startup Anaconda Inc. as a senior systems/DevOps engineer and was one of the first 10 employees to join the company, helping it grow to more than 160 employees. Initially, I was responsible for information security, cloud services, infrastructure and planning, product and business documentation, customer support, product testing, graphic design, and general employee support. As the company grew, I helped organize departments and transition projects to specialized teams. By the end of my tenure, I focused primarily on business IT, information security, and cloud services.  

• Contribution: I established the initial IT infrastructure to meet the company's small-business needs and nurtured it into a mature corporate IT environment. I pioneered the documentation, QA/testing, customer support, website, and IT departments. I implemented JAMF, our device management system; managed and allocated Cisco phone PBX systems; and served as manager of our IT team while working with our DevOps teams on various CI/CD cloud projects.  

IT & Testing - Enthought Inc Jan 2010 - Jul 2012

• Role: Contracting for Software Testing, IT Administration and Implementation, Customer Support, Office Space Relocation, Event Preparation, Database Management, Business IT Planning, Build and Test System Design and Construction, Website Administrator, Employee Information Management  

• Skills: Windows, Linux, and OS X support, basic Python and Bash scripting, project management, network administration, LDAP, WordPress, PHP, HTML, and Joomla  

• Summary: Software testing and reporting were my primary functions, and I transitioned into an IT administrator role when the former IT administrator left the company. I also filled in as needed on various low-priority projects.  

• Contribution: Created a multi-OS test system for all possible OS configurations. Set up local DNS, database software, and usage statistics. Implemented temperature and drive-space monitoring scripts for critical server systems. Implemented procedures for moving sensitive and volatile data off-site to prevent data loss. Implemented redundant systems to prevent the loss of high-demand services.  

Customer Support Engineer KLA-Tencor Jan 2000 - Jan 2012

• Role: Technical Lead for Customer Service and Support

• Skills: Project Management, Escalations Coordinator, Technical and Creative Problem-Solving, Customer Relations, Time Management, Writing Technical Documentation and Procedures, Supporting and Training other Technicians  

• Summary: Provided front-line service and support for a variety of high-end semiconductor measurement equipment. I supported semiconductor manufacturing facilities primarily in Austin, Texas, as well as customer sites worldwide.  

• Contribution: Maintained high equipment uptime. Created and maintained the department website. Created procedures and documentation for assigned equipment. Taught a training course to other CSEs on my primary equipment set. Trained customers to use system software and complete preventive maintenance tasks. Received the Customer Satisfaction Award in 2011.